Payment & Shipping

Payment Method

We accept PayPal payments. Customers can use credit cards, debit cards, eChecks, or PayPal balance to complete payment via PayPal. We will proceed with shipping once the payment is confirmed.

If you don’t have a PayPal account yet, you can sign up during checkout.
 

Shipping Information

All items are shipped via Chunghwa Post (Taiwan's national postal service). We will do our best to ship your order on the same day it is placed (excluding weekends and holidays).

Delivery time varies by destination, typically around 7–14 business days. Actual arrival date depends on your local postal service.

How to Track Your Order

Once shipped, we will update your tracking number via system email and PayPal transaction details.
 

You can track your order using the “Track My Order” button on the top right corner of our website by entering your order number and email address, or by logging into your account and viewing your order list.
 

Alternatively, you may use your local postal website to track the package. For example, U.S. customers can use USPS, French customers can use Chronopost, and so on.
 

How to Receive Your Package

If no one is available at the delivery address, the package may be forwarded to a nearby post office for pickup.

Please follow your local postal service’s ID requirements (e.g., passport, national ID) when collecting the parcel.

Unclaimed Packages

If a package is not collected within the designated holding period set by your local post office, it will be returned to us automatically.
 

We will first investigate the reason for the return. If it was due to a mistake on our part or by the postal service, we will contact you and arrange a reshipment.
 

If the return was caused by incorrect address or recipient information provided by the customer, and you would like the item reshipped, we will issue a PayPal invoice for the second shipping fee.

If you prefer to cancel the order, we will refund the product cost (excluding original shipping charges).

Please double-check that your shipping address is accurate to avoid unnecessary delays or costs.

Customs / Import Duties

Before placing an order, please review your country’s customs policies regarding duties, taxes, and any potential import fees.

While most packages are delivered smoothly, Taiwan Baseball cannot guarantee tax-free delivery and is not responsible for any delays or fees incurred due to customs procedures.

For U.S. customers, under the current U.S. Tariff Act Section 321, personal imports under USD $800 per shipment are exempt from duties and taxes. Most U.S. orders benefit from this rule, so you can shop with confidence.

However, frequent orders, large volumes, or packages deemed for commercial use may still be subject to inspection or duties at the discretion of U.S. Customs.

If you have any concerns regarding this, we can assist by splitting your order into separate shipments and labeling the packages as "Personal Use" to help facilitate a smooth customs clearance.

If you would like this service, please contact us after placing your order — we’ll do our best to assist you.

Each country has its own tax and import regulations. We recommend checking with your local customs office before placing an order to ensure smooth delivery.

Return & Replacement Policy

All items are thoroughly inspected before shipping to ensure they are in excellent condition.

Return of Non-Defective Products

If you wish to return a product for personal reasons, please contact us within 30 days of delivery (based on tracking records).

Returned items must be in brand-new, unused, and resellable condition with all original packaging and accessories included. Items must be returned using a traceable shipping method.

Once we receive and inspect the returned item, we will refund the product cost to your PayPal account. Shipping fees (including return postage) are non-refundable in this case.

Defective Products

If you receive a defective item, please contact us within 30 days of delivery and provide photos for assessment (based on tracking records). We will review the issue with the brand supplier.
 

If the defect is confirmed to be a manufacturer’s issue, we will offer a full refund including shipping, or arrange a replacement item at no additional cost.
 

Contact us if you have any questions - we are happy to help!